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Shipping policy

Shipping Policy — Newish

 

This Shipping Policy applies to orders placed through newish.in (“Website”). The Website is operated under the Newish brand by Kharesiya Brands Private Limited. Newish maintains its own brand identity and offers personal-care, hair-care, skin-care, wellness and personal-safety products.

By placing an order, you agree to the terms of this Shipping Policy.

1. Shipping Coverage

We deliver orders within India, subject to the serviceability of the delivery PIN code and the availability of suitable logistics services.

Certain remote locations, restricted areas or temporarily unserviceable PIN codes may not be eligible for delivery. Serviceability will ordinarily be checked during checkout or before dispatch.

2. Shipping Charges

Free shipping is available where the final payable order value is ₹999 or above, after applying discounts and before completion of payment.

For orders below ₹999, any applicable shipping charge will be displayed at checkout before the order is placed. Shipping charges may vary depending on the order value, delivery location, shipment weight or applicable logistics conditions.

3. Order Processing and Dispatch

Orders are ordinarily processed and dispatched within approximately two working days from successful order confirmation, subject to:

  • product availability;
  • payment confirmation;
  • delivery PIN-code serviceability;
  • completion of any required order verification; and
  • normal warehouse and logistics operations.

Orders placed on Sundays, public holidays or during exceptional sale periods may require additional processing time.

Dispatch timelines are estimates and may be affected by stock verification, operational restrictions, payment issues, force majeure events or circumstances beyond our reasonable control.

4. Combined Shipment of Multiple Products

Where an order contains more than one product, the products will ordinarily be packed and dispatched together in a single shipment.

If any product in the order requires additional preparation or becomes temporarily unavailable, dispatch of the complete order may be delayed until all products are ready. Customer care may contact you where further clarification or an alternative resolution is required.

5. Delivery Timeline

Delivery time begins after the order has been dispatched. The estimated delivery date may depend on the destination, courier network, weather, public holidays, local restrictions and other operational factors.

Any delivery date communicated on the Website, through tracking or by customer support is an estimate and not a guaranteed delivery commitment, unless expressly stated otherwise in writing.

6. Shipment Tracking

Where tracking is available, shipment details may be communicated through email, SMS, WhatsApp, the Website or customer support.

Tracking information is generated by the courier or logistics provider and may take time to update after dispatch. Temporary gaps or delays in tracking updates do not necessarily mean that the shipment has stopped moving.

7. Delivery Address and Contact Details

You are responsible for providing a complete and accurate delivery address, PIN code and active contact number.

Requests to change an address or contact detail after order placement will be handled on a best-effort basis and may not be possible after the order has been packed or dispatched. Such requests should be raised with customer care as soon as possible.

We are not responsible for delays or failed delivery caused by incomplete, incorrect or inaccessible address information supplied by the customer.

8. Delivery Attempts and Return to Origin

The courier may contact the customer or make reasonable delivery attempts. If delivery cannot be completed because the customer is unavailable, refuses delivery, provides an incorrect address or cannot be contacted, the shipment may be returned to origin.

Re-dispatch of a returned shipment may require customer-care confirmation and may involve additional shipping charges, depending on the reason for the failed delivery and the applicable logistics cost.

Cancellation and refund treatment for returned-to-origin orders will be governed by the applicable Cancellation, Return and Refund Policy.

9. Delayed, Lost or Damaged Shipments

Courier delays, route disruptions, weather conditions, regulatory restrictions, strikes, natural events or other circumstances beyond our reasonable control may affect delivery.

Customers should contact customer care where:

  • tracking has not updated for an unusual period;
  • the shipment appears lost;
  • the package is delivered in visibly damaged condition; or
  • the order is marked delivered but has not been received.

Complaints relating to missing or damaged products must be raised within seven days from the date of delivery and may require photographs, videos, packaging details or other reasonable evidence.

10. Order Cancellation

Cancellation requests may be submitted through the Website, where available, or through customer care. Once an order has been dispatched, cancellation may require courier interception, refusal of delivery or return-to-origin processing.

Cancellation, refund and partial-cancellation matters are governed by the separate Cancellation, Return and Refund Policy.

11. Contact

Shipping, tracking, address-change and delivery-related queries may be submitted through the customer-support details displayed in the Contact Information or Contact Us section of the Website.